Terms and Conditions

Welcome to Fermiento! Please read these Terms and Conditions ("Terms") carefully before using our website (the "Site") and purchasing our products. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
1. General
1.1 **Acceptance of Terms**: By using our Site, you accept these Terms and agree to comply with all applicable laws and regulations.
1.2 **Changes to Terms**: Fermiento reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the updated Terms.
2. Products and Orders
2.1 **Product Descriptions**: We strive to provide accurate descriptions of our products. However, Fermiento does not warrant that product descriptions are accurate, complete, reliable, or error-free.
2.2 **Order Acceptance**: All orders are subject to acceptance by Fermiento. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
2.3 **Pricing and Payment**: All prices are listed in USD. Prices and availability are subject to change without notice. Payment must be received in full before we dispatch your order.
2.4 **Shipping and Delivery**: Shipping and delivery dates are estimates only and cannot be guaranteed. Fermiento is not liable for any delays in shipments.
2.5 **Returns and Refunds**: Please refer to our Return Policy for detailed information regarding returns and refunds.
3. Use of Site
3.1 **License**: Fermiento grants you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.
3.2 **Prohibited Conduct**: You agree not to use the Site for any unlawful purpose or in any way that might harm, disrupt, or impair the Site. Prohibited activities include, but are not limited to, unauthorized access to the Site, transmitting viruses, or infringing upon the rights of others.
4. Intellectual Property
4.1 **Ownership**: All content on the Site, including text, graphics, logos, images, and software, is the property of Fermiento and is protected by intellectual property laws.
4.2 **Use Restrictions**: You may not reproduce, distribute, modify, or create derivative works of any content on the Site without prior written consent from Fermiento.
#### 5. Limitation of Liability
5.1 **No Warranties**: The Site and products are provided "as is" without warranties of any kind, either express or implied.
5.2 **Limitation of Liability**: To the fullest extent permitted by law, Fermiento will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Site or products.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Alaska for the resolution of any disputes.
7. Contact Information
If you have any questions about these Terms, please contact us at:

- Email: riomsarmiento@gmail.com
By using our Site and purchasing our products, you agree to these Terms and Conditions. Thank you for choosing Fermiento!

*Last Updated: May 27, 2024*

Return and Refund Policy

At Fermiento, we are committed to providing our customers with the highest quality fermented goods. If you are not entirely satisfied with your purchase, we offer a 100% money-back guarantee. Please read our Return and Refund Policy carefully.

1. Returns

1.1 Eligibility for Returns:

Products must be unused, unopened, and in the same condition that you received them.
Products must be returned in their original packaging.
You must provide proof of purchase.

1.2 Return Window:

You have 14 days from the date of delivery to return your item(s).

1.3 Non-Returnable Items:

Perishable goods such as food and beverages (e.g., kombucha, tepache) cannot be returned.
Items purchased on sale or with a discount are not eligible for return.

1.4 How to Return:

Contact us at riomsarmiento@gmail.com with your order number and reason for return.
Once your return is approved, we will provide you with a return shipping address.
You are responsible for the cost of return shipping.

2. Refunds

2.1 Refund Eligibility:

Refunds are processed only for items that are received in their original condition.
Refunds will not be issued for items damaged due to improper handling or return shipping.

2.2 Refund Process:

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer's policies.

2.3 100% Money-Back Guarantee:

If you are not satisfied with your purchase, we will issue a full refund.
You are still responsible for the cost of return shipping.

3. Exchanges

3.1 Eligibility for Exchanges:

Exchanges are only offered for items that are defective or damaged.
If you need to exchange an item, please contact us at riomsarmiento@gmail.com with details of the issue and proof of purchase.

3.2 Exchange Process:

Once your exchange request is approved, we will ship the replacement item at no additional cost.

4. Shipping

4.1 Return Shipping:

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Damaged or Incorrect Items:

If you received a damaged or incorrect item, we will cover the return shipping costs and send you a replacement at no extra charge.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: riomsarmiento@gmail.com

By purchasing from Fermiento, you agree to this Return and Refund Policy. Thank you for supporting our small business!

Last Updated: May 27, 2024

Terms and Conditions

Return and Refund Policy

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